Hi Jackson,

Thank you for taking the time to leave a review. We are thrilled to hear that you're enjoying using our Charcoal Face Wash Daily Detox.

Thank you for including Lumin in your skincare routine. Please know that we’re here for your best look ever!

Best,
Team Lumin

Hi Cesar,

We appreciate your feedback. We're glad to hear that the Charcoal Face Wash Daily Detox has been working well for you.

Thank you for including Lumin in your routine. Please know that we’re here for your best look ever!

Best,
Team Lumin

Hi Andrew,

Thank you for bringing this to our attention, and we're very sorry to hear that you're experiencing this issue. Our team here at Lumin takes this very seriously, and we want to make sure we know everything about your negative reaction.

Please discontinue use of the product immediately and email us at support@luminskin.com. Our customer support team would be glad to assist you and rectify this situation. We truly appreciate your understanding!

Best,
Team Lumin

Hi Gee,

Thanks for your feedback about the Charcoal Face Wash Daily Detox. We are thrilled to hear that you have enjoyed using our product. However, we're sorry that you're not pleased with its cost.

Please know that we try to keep our products affordable while ensuring that we can continue to provide cruelty-free, paraben-free, and dermatologically-tested products. We believe that maintaining the quality of the products you've come to know and love is important. We'll forward this to our team as this will help us continuously improve the overall customer experience.

Best,
Team Lumin

Hi Jerome,

Thanks for your feedback. Our team is happy that our product has been working well for you and that your wife noticed improvements in your skin.

Thank you for including Lumin in your routine. Please know that we’re here for your best look ever!

Best,
Team Lumin